Sony addressed this hardware issue in later models by replacing the touch-operated sensors with mechanical buttons, but for those with the original model, the risk of auto-ejecting remains. If the problem persists after performing the potential solutions below, contact Sony for additional support. This is plenty of space for several AAA games, so you can easily jump between a few of your favorites without having to delete anything.
For those with a GB internal drive, however, you will find yourself running out of space with regularity, particularly as game updates make your file sizes even larger than they were at launch. Disc read issues, which often manifest themselves as error code CE, could mean your disc is damaged. While errors for undamaged discs are unfortunate and rare, they are possible.
A similar issue with downloaded games also can occur error CE , in which case similar steps can be taken to potentially solve the problem. Bluetooth headsets are a little more tricky, so make sure to check out our guide on how to connect Bluetooth headphones to your PS4.
James Webb Space Telescope suffers another launch delay. Best Black Friday Staples deals and sales for November Type the name of a game you want to download. You can use the on-screen keyboard to do this. As you type, a list of search results will appear. This screen also shows you a list of the day's most-searched games.
Choose one by highlighting it and pressing X. Highlight your game and press X. This brings up the game's screen. Highlight Download and press X. It's in the bottom-left area of the screen. The game will now download to your PS4. If the option displays a price and reads Add to Cart instead of Download , you don't currently own a digital license for this game. To buy it, select Add to Cart and then Proceed to Checkout on the next screen to complete the purchase.
Include your email address to get a message when this question is answered. Submit a Tip All tip submissions are carefully reviewed before being published. How to. About This Article. Co-authored by:. Co-authors: 2. Updated: May 1, Turn on your console in Safe Mode and select option 5 Rebuild Database to create a new database of all content.
Check you have enough storage space for your game. To find the required free space for the game, go to PlayStation Store on your console, select the game and scroll down to the Details section. The minimum free space appears on the right of the screen. Please provide the following information:.
Troubleshoot game downloads. PlayStation Store game download doesn't start or fails If you have issues when downloading your purchases, please select your console for troubleshooting steps. Make sure you are signed in to the correct account. Check that your console has the latest system software installed. Update PS5 system software.
Manage PS5 console storage space. Find and download games. Here is some help to unlock them. If you are experiencing this issue, you will likely be familiar with the primary and secondary PS4 system. The primary PS4 will store licenses on the machine and you will not need to constantly revalidate. This means the lock icon will never appear. If you are using a secondary PS4, you need to have an active internet connection to validate the license.
Any failure in these requests to validate will cause the games to lock. For fixing the PS4 game locked icon issue, I will assume that switching the PS4 to primary is not currently an option for you. The following steps will allow you to fix the problem assuming you are not sharing games with friends. If you were playing a game and it is in suspend mode, you will see the game is active, but the padlock is preventing you from loading the game.
If this happens, you can wait a few moments. The PS4 is attempting to communicate with the PSN servers to check whether you have a valid license to play this game. Sometimes it can take a few seconds.
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