The port should be USB 2. If you are using a USB hub or docking station, connect the cable directly to the computer. Connect the cable to your printer, and then make sure the cable is fully secured to both ports.
Turn on the printer, and then add your printer Mac or wait for the computer to install the new device Windows. Check network issues and setup requirements if the printer is not found during software installs or when wireless print jobs fail.
Poor network connection : Move the printer and computer or mobile device closer to the wireless router, and then check if the signal quality improved. Try opening a website to see if the internet connection is working properly. If Wi-Fi is slow or intermittent, restart the router by disconnecting the power cord, waiting 15 seconds, and then reconnecting the cord.
Printer is off or in sleep mode : Touch the control panel menu or press the Power button to wake the printer and put it in a ready state. Sometimes the printer status might display Offline when it is actually ready. Check the printer connection status : Make sure the wireless signal is on, and the printer is connected to the same network as your computer or mobile device.
If your printer has a light next to a Wireless icon or button , make sure the light is on. If it is off or blinks the printer is disconnected from the network. Reconnect the printer to the network : Place the printer within range of the Wi-Fi router signal, and then connect it to the network.
Printers with a touchscreen control panel: Open the Setup , Network , or Wireless settings menu, select Wireless Setup Wizard , and then follow the instructions to select the network name and enter the password. Printers without a touchscreen control panel: Press and hold the Wireless button for five seconds or until the wireless light starts to flash. The printer wireless light stops flashing when the connection completes. Within two minutes, press and hold the WPS button on the router until the connection process begins.
The blue bar stops flashing when the connection completes. Restart devices : Restart the printer and the computer or mobile device to clear possible error conditions. Print a Wireless Test Report : Search the HP Customer Support website for your printer model, and then search for self test page to find the document on how to print and evaluate the report. Make sure you are using an undamaged Ethernet cable, check for a green light near the Ethernet port on the printer, and then print a Network Configuration Page to verify the connection.
Turn off the printer, and then disconnect the Ethernet cable from the router and the printer. Check the cable for damage, and then verify that it is an Ethernet cable and not a phone cable.
Ethernet and phone cables look similar, but Ethernet cables are usually bigger and have eight visible wires on the end. Did you mean:. Learn how to upgrade to Windows Create an account on the HP Community to personalize your profile and ask a question. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again. We would like to share some of the most frequently asked questions about Instant Ink. All forum topics Previous Topic Next Topic. Level 1. Message 1 of HP Recommended. Product: photosmart plus all-in-one B Operating System: Microsoft Windows 10 bit. Other installation proceedures have given various errors such as: Error5: Printer Port failed to add port monitor.
Tags 4. Tags: HP Envy on Windows 7 64bt laptop. Accepted Solutions. Message 8 of Tags 2. Tags: Microsoft Windows 10 bit. Was this reply helpful? Yes No. HP Support Agent. Message 2 of Message 3 of Message 4 of Hi WilsonE , It looks like you were interacting with santosh Kumar. Follow the steps mentioned below: First, unplug the USB cable from the printer if present.
Now go to Control panel — Devices and printer — Select all the printer entries and remove the device. Restart your computer. Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.
Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Once done, close device-manger. Under print server properties, go to drivers - remove any entry there as well.
Windows 11 Upgrade Guide. Select registration option. Error: Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions. HP Customer Support. Select your model. How does HP install software and gather data? Learn how to upgrade to Windows 11 Windows 11 Upgrade Guide.
This document is for HP printers and Windows computers. When you insert the software installation disc into a Windows computer, the install does not start automatically. Step 1: Change the AutoPlay settings in Windows To start the installation process as soon as the software disc is inserted, make sure AutoPlay is enabled.
Search Windows for control panel , and then press Enter. Make sure you have the latest Catalina version Check now. Windows 11 Upgrade Guide. Warranty status: Unspecified - Check warranty status Manufacturer warranty has expired - See details Covered under Manufacturer warranty Covered under Extended warranty , months remaining month remaining days remaining day remaining - See details.
Serial number:. Product number:. Warranty end date:. Warranty removed from product: This product was designated to be returned to HP. Thus, the warranty has been removed from this product. Product sold by third party: This product was sold by a third party. Any warranty support needed would be completed by the third party that sold the product. Product has been exchanged: This product has been exchanged for a new or refurbished product.
Please use the product number and serial numbers of the new product to validate warranty status. Product sold without warranty: This product was sold by a reseller. Any warranty support needed would be completed by the reseller that sold the product. The serial number provided does not match the previously selected product. It matches the product:.
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