In the list that displays, click the name of the app to view the software version number. If the app does not list the version number, click Advanced options to find and view the software version number. If the app is not available on your computer, download the latest version from the HP Hardware Diagnostics. The app opens to the main menu. The chipset can drive many of the onboard components such as network, sound, and video.
If the driver is not available from HP, you can find the name and manufacturer of the chipset on the product specifications for your computer model. For a list of websites, see Getting updates from the maker of the software or hardware. If you have an HP printer, scanner, or camera, HP posts software and drivers on the support site for each product. These software and drivers are not included on the computer support pages. That is, you cannot find a printer driver from the software and driver download page for your HP computer.
If a Let's identify your product to get started page displays, select your product type. Type the model name of your HP printer, scanner, or camera, and then click Submit. If your computer is experiencing a problem, a driver update might be available to fix the problem. However, installing software or driver updates does not solve all problems.
Instead, try searching the HP Customer Support website for the computer problem or error message. Updating the driver might resolve these common types of drivers and associated problems:. Audio : Loss of sound, 'audio device not found' errors, and quality problems such as popping noises. BIOS : Problems with sleep, suspend, hibernate, startup, shutdown, or meeting the minimum requirements for an operating system upgrade.
Avoid BIOS updates unless you know it addresses the problem. Keyboard : Extra buttons and special keys stop working. Video : Unsupported display resolutions, movie playback performance, and problems that occur in 3D games.
If an updated driver does not fix your computer problem, then try searching the HP Customer Support website or the Internet for a troubleshooting solution not a driver.
Next, see Find driver updates on the HP website for detailed instructions. Then, move the external media to the other computer and install the driver. They do not require updates. You cannot upgrade a USB port using a driver upgrade. The port hardware must be capable of supporting the 2.
However, if the computer displays messages about connecting a USB 2. Use Device Manager to get any available updates. In Windows, search for and open Device Manager. If Other devices is not listed, Windows was able to identify and set up all plug and play hardware on the computer.
In Device Manager , expand Other devices. If there are any references to USB, such as USB Host Controller , right-click the name, select Update driver , and then follow the on-screen instructions to download and install any available updates. Right-click the name of one of the Universal Host Controllers and select Update driver. If any downloads installed, test the USB device to see if the message continues to display. You cannot upgrade from a bit version of Windows to a bit version of Windows.
Similarly, you can only upgrade a bit version of Windows to a bit version of Windows. To install a bit version of Windows on a computer with a bit version, you must reinstall Windows. This deletes all the information on the hard drive.
If your operating system is not listed, HP might not currently have software or driver downloads available for your product for that operating system, or the downloads are not available in the language you have chosen. If you have installed an operating system other than Windows, HP might not provide software or driver downloads for your operating system.
Review the following options if there are no downloads listed for your operating system:. Drivers for some peripheral products cameras, printers, scanners, and so on are preinstalled in the operating system and do not require downloading a new driver. Visit the HP Customer Support website again later to see if new downloads are available.
For Linux drivers, go to hplip. For FreeDOS, go to www. HP only supports and provides drivers for operating systems for HP-branded, warranty-replaced, or factory-installed hardware that is shipped on or supported by the product. Find drivers posted on community sites. Some drivers, such as network, video, bus controller, a.
Are you looking for a driver because an error message displays? Search HP or the Internet using the exact error message. HP and its partners provide many support documents that provide known fixes for error messages.
Are you looking for a device driver because you updated Windows? Click Printer Setup for step by step guidance on how to setup, configure and register your printer. Use this Windows automated tool to diagnose and fix printer problems such as printer offline and print jobs stuck in queue.
Check in below information if your printer is compatible with Windows 11, and which printer drivers and software will work with Windows HP Printer Support.
Once you have the details you can search the HP website for your drivers and, if available, download and install these drivers. If you are unsure of whether or not you need to update your Drivers, or indeed which Drivers may need to be updated, you can run a Drivers scan using a driver update tool you will need to pay to register this tool but usually the Drivers scan is free.
This will allow you to assess your Driver needs without any commitment. Alternatively, you can use the device manager to check if there are problems with any of your hardware devices.
For almost all HP products, the product information label can be found from one of the following locations : A label attached to the product usually on the underside Laser etching on the surface of the product Inside the battery compartment A purchase invoice or receipt Product packaging or shipping box Documentation that came with the product.
Examples of where to find your product information label. Select a location. Europe, Middle East, Africa. Asia Pacific and Oceania. Select a language. Confirm Back. The Virtual Agent is currently unavailable. Please try again shortly. Need help troubleshooting? Just ask. Try asking HP's Virtual Agent.
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