If your PS4 has undergone power surge, there might be a hardware failure in the motherboard or the power button that causes it not to turn off after the freeze. Here you must take your console to a technician to fix it for you. The first thing you need to do in order to fix this issue is to turn off the PS4 by disconnecting it from the power outlet. If you are not sure whether the PS4 is clean inside or not, and it has been with you for more than a year, the dirt inside the PS4 might cause this issue.
You have to learn how to clean the inside of PS4 before you proceed with any other solution. Otherwise, connect the PS4 power cable back to the wall outlet, and turn on the PS4 again. After the PS4 is turned on, you have to immediately go and rebuild the PS4 database , in case your PS4 database is corrupted and that what causes the freeze issue.
Ok, these are the easiest and quickest solutions for the problem. In some cases, the PS4 would freeze and not turn off. This is because there might be a dirt inside the PS that causes this issue. You have to learn how to clean it before you proceed with any other solution. It can be also due to other reasons that make this problem more complex. Use our search engine effectively on our site to find out the knowledge you need or just comment below and our team will try to help you with whatever possible.
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